FAQs

 

How to place an order?

 

Online buy,choose the goods, add to cart and pay, within 24hours,you will received an order confirmaiton mail.

 

OEM goods, Please send us your enquiry first, then we quote to you, if we reach an agreement, you can send us your purchase order by email(shuiguoyatou123@163.com)

 

 

Are the items dispatched as per the display on webpage?


Our products are handmade, a slight variation in the pictures and the respective products is acceptable .

 

 

What about the delivery time?

 

Based on diffirent items and quantity.

 

Always 3 workdays,as soon as deliveried,you will receive the tracking number by mail.

 

Quantity more than 2000pcs or OEM order, make delivery in 3-7workdays after receiving down payment.

 

 

How can the products be sent to us? 

 

For small orders that under weight of 100Kgs, we usually send by courier (China post air mail, Hongkong post air mail,DHL, UPS, EMS, TNT, CNE& FEDEX). 

 

For big orders that with weight from 100 to 500Kgs, we will send either by air or sea as per your request.

 

 

Can I ask Special Packing?

 

Yes, Dsomking is willing to provide special packing subject to your bearing extra packing charge.

 

 

Do you shipping to my country?

 

Yes, we shipping to all over the world

 

 

Can I order samples?

 

Yes, you can order samples for evaluation, but we will charge sample fee and shipping cost.

 

 

I don't find the items I need, what can I do?

 

We have more than 10,000 pieces different items in database, we only show a part of them online, if you could not find items that you like, please send us the inquiry with your detailed specifications, design and request; we will send you product information as per your preference.

 

Which air courier company do you use? 

 

We use China post air mail,HK post air mail,DHL,CNE, FEDEX, TNT, and UPS, as our air courier.

 

 

How can I contact customer service when I have some questions?

 

Our experienced team is available five days a week to help you with your product needs.

Hours of operation: Monday-Friday, 8 a.m. - 6 p.m. Central Time